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Privacy Policy

This policy explains how ETEM Engineering handles information submitted through this website and information generated by website measurement and third-party services.

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1. Information You Provide

When you contact ETEM Engineering or submit a website form, we may receive information such as:

  • Full name
  • Email address
  • Phone number
  • Company or organization name
  • Your role (for example, architect, building owner or contractor)
  • Project location, building type, stage, timeline, services needed, and other inquiry details
  • Messages, questions, and preferences you choose to provide

The website does not currently accept drawing, RFP, or other project-file uploads through its active forms. If project files are needed, they can be provided during follow-up. Please do not submit sensitive or unrelated personal information through the website.

2. Website and Measurement Data

Website delivery and measurement services may process technical information such as IP address, approximate location derived from IP address, browser and device characteristics, referring page, pages viewed, interactions, conversion events, and timestamps. Google Analytics and Google Ads measure website use and inquiries with Google Consent Mode; whether they may use measurement cookies depends on your choice in the cookie notice and, by default, on your region (seeCookies). The contact details and project text entered in a form are never sent to analytics events. When you send an inquiry, we also record how you found the website (search, an ad campaign or a referral) to understand which channels work.

3. How We Use Information

We use the information we collect for the following purposes:

  • To respond to your project inquiries and provide engineering consultations
  • To evaluate requested services and prepare a proposal or estimate when appropriate
  • To communicate with you regarding ongoing or potential projects
  • To operate, secure, measure, and improve our website and services
  • To maintain appropriate business records and meet applicable obligations

4. Third-Party Services

The website uses service providers that process technical or inquiry information to perform specific functions:

  • Cloudflare for website hosting and delivery, DNS, HTTPS, and related security services
  • Web3Forms to process and route website form submissions to ETEM Engineering
  • Google Analytics to measure website traffic and interactions (see Cookies)
  • Google Ads to measure advertising and conversion activity (see Cookies). When you send an inquiry and allow advertising measurement, your email address and phone number are hashed and shared with Google to measure whether an ad led to the inquiry. Google uses the hashed values to match the inquiry to ad interactions; we receive only aggregated conversion reports.
  • Google Maps, only when you choose to open a map link; no map is embedded in the website

Website fonts and interface assets are served from this website; no third-party font or script library is loaded to display the pages. Google's measurement script is loaded only on etemengineering.ca, after the page has loaded. These providers may receive the technical information necessary to deliver their services and apply their own terms, security practices, and privacy policies.

5. Cookies

The website itself does not set cookies to display its pages or to send the contact form. It uses Google Analytics 4 and Google Ads, which can set measurement cookies (for example _ga and _gcl_au) to measure site use and inquiries.

  • Cookie notice: on your first visit, a cookie notice offers Accept and Decline.
  • Defaults by region: if you are in Quebec, the European Economic Area, the United Kingdom or Switzerland, measurement cookies stay off unless you click Accept. Everywhere else they are on by default while the notice is shown, and you can decline at any time.
  • Changing your choice: use the Cookie settings link at the bottom of every page. Declining also removes the Google measurement cookies this website set earlier.
  • Storing your choice: your choice is kept in your browser's local storage for 12 months; after that the notice asks again. Clearing your browser data removes it.
  • Form contents: what you type into the contact form is never sent to Google Analytics. Only events such as "form started", "form sent" or "form failed" and the general service category you selected are recorded. Google Ads receives only your email address and phone number, hashed, when you send an inquiry and allow advertising measurement (see Third-Party Services).
  • When measurement cookies are off, Google's tags may still send limited signals without cookies or identifiers (Google Consent Mode).

You can also control or clear cookies through your browser settings. Declining or blocking these technologies does not prevent you from viewing the website or using its contact options.

6. Data Retention

Inquiry information and related correspondence may be retained for as long as reasonably needed to respond, evaluate a potential engagement, maintain appropriate business records, or meet applicable obligations. Retention periods may vary depending on whether an inquiry becomes an active project. Third-party providers apply their own retention practices.

7. Security

ETEM Engineering uses reasonable administrative and technical safeguards appropriate to the website and the information it handles. Website traffic and active form submissions use encrypted HTTPS connections. No internet transmission or storage method can be guaranteed to be completely secure.

8. Privacy Requests

Depending on the applicable law and circumstances, you may be able to request access to or correction of personal information held by ETEM Engineering, or withdraw consent for certain uses, subject to legal and contractual limits. Contact us using the details below so that the request can be reviewed.

9. Policy Updates

This policy may be updated when website services, providers, or information-handling practices change. The date at the top of the policy identifies the latest published version.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: